Frequently asked questions
Where do you ship?
Anywhere in the United States. See our Shipping page.
How long will my order take?
We ship within 1–2 business days; most orders arrive within
3–7 business days.
What’s your return policy?
30 days for a full refund or exchange. See
Returns.
Are your materials really solid wood / stone / linen?
Yes. We favour honest, natural materials
and describe each product’s materials on its page.
Do you offer gift wrapping or corporate gifting?
We do — email support@panwestgoods.store
and we’ll help with gift notes, assorted sizes and bulk orders.
How can I reach you?
Email support@panwestgoods.store, Monday–Friday 9am–5pm ET.